Passenger Services at
GlobeGround Romania
At GlobeGround Romania, our Passenger Services team is the vital link between our customers and their passengers, playing a pivotal role in delivering exceptional customer care that is crucial to the success of our handling operations. Our commitment to excellence ensures that passengers of our customer airlines receive the highest standards of service and proficiency.
Excellence in Customer Care
Our staff’s precise work and advanced knowledge, honed through continuous training and educational courses, guarantee smooth and efficient operations. As experienced users of various EDP systems, our team is adept at handling situations arising from flight irregularities, ensuring a seamless experience for passengers. We tailor our services to meet the unique needs of each customer, providing personalized and attentive care.
Comprehensive Passenger Services
Our professional team offers a wide range of services, including:
- Passenger & Baggage Check-in
- Boarding & Arrival Services
- Special Services for Unaccompanied Minors
- Representation & Supervision
- Ticketing & Reservations
- Lost & Found Services
Ticketing & Reservations
Located in the International Departures Terminal on the ground floor of International Airport Henri Coanda- Bucharest, our Ticketing & Reservations Office specializes in offering the best available prices and flight connections. We utilize systems like Amadeus and host several ticketing and reservations systems, including simplified internet-based solutions, to meet customer requirements. Our goal is to ensure that travelers arrive at their destinations on time and well-rested.
Lost & Found
Our Lost & Found Office, situated in the Arrival Hall of International Airport Henri Coanda – Bucharest, is the first point of contact for passengers experiencing lost, delayed or damaged luggage. Our experienced team is trained to handle these situations efficiently and courteously, aiming to turn a negative and stressful experience into a positive outcome for the customer. Operating 24/7, we provide seamless service to keep customers updated with the latest information.
Commitment to Professionalism and Dedication
We take pride in completing services with the utmost professionalism and dedication. By choosing GlobeGround Romania, you are partnering with a leader in passenger services, committed to excellence, safety and customer satisfaction. We are dedicated to ensuring that every aspect of our service meets the highest standards, reinforcing our position as the leading ground handling company in Romania.